# Contact PinFlag > Canonical: https://pinflag.io/support/contact PinFlag support runs on two addresses: one for account, billing, and product questions from any golfer or coach, and a separate one for facilities and academies exploring the program. Both are read by the team, not routed through a general ticket queue. ## Steps 1. **General and account support** — Email support@pinflag.io for anything about your account, billing, a bug, or how a feature works — include your account email and, if it happened on-course, the course and hole so it can be reproduced. 2. **Facility and academy inquiries** — If you're exploring PinFlag for a team or academy, email hello@pinflag.io — Facility is early access and onboarded manually, so this starts that conversation rather than a self-serve signup. 3. **Billing changes** — To change or cancel a subscription, use the billing portal from your account settings rather than email — it's faster and takes effect immediately through Stripe.